Refund Policy

1. Overview

This Refund Policy applies to all purchases made through LiftLog. All transactions are processed by Creem (Armitage Labs OÜ), our Merchant of Record, who handles payment processing and refunds on our behalf.

2. 7-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 7 days of the original purchase date. No questions asked.

Eligibility

• Request must be made within 7 days of purchase
• Applies to first-time purchases only (not renewals)
• One refund per customer

3. How to Request a Refund

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• More than 7 days have passed since purchase
• You have previously received a refund for a Pro subscription
• The subscription has been renewed (refunds apply to initial purchase only)
• Violations of our Terms of Service

5. Subscription Cancellation

You may cancel your subscription at any time. Cancellation will:

• Stop automatic renewal at the end of your current billing period
• Not trigger an automatic refund
• Allow you to continue using Pro features until the end of your paid period

To cancel, go to Settings in the app or contact support.

6. Chargebacks

If you initiate a chargeback with your bank or credit card provider instead of contacting us first:

• Your account may be suspended immediately
• You may be prohibited from making future purchases
• We reserve the right to dispute chargebacks through proper channels

Please contact us first – we're happy to process legitimate refund requests promptly.

7. Payment Processor

All payments and refunds are processed by Creem (Armitage Labs OÜ). For payment-related inquiries, you may also contact Creem support:

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Refund requests are subject to the policy in effect at the time of purchase.

9. Contact Us

For refund requests or questions about this policy: